RyTech NDT — Equipment and Supplies
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LEGAL

Returns, Refunds and Warranty Claims Policy

Last updated: 6 October 2026

Faulty, damaged or wrong items are always fixed, replaced or refunded. We don't offer refunds or returns for change of mind.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or incorrect goods

  1. Tell us as soon as you notice the problem. For transit damage, shortages or wrong items, please tell us within 7 days of delivery so we can claim from the carrier or supplier.
  2. Email damian@rytechndt.com.au with your invoice number, the item, a description of the fault, and photos. For instruments and probes, include the set-up, calibration or verification results that show the fault. This lets us tell a product fault from a set-up or calibration issue quickly.
  3. We will give you a Return Authorisation (RA) number and return instructions. Please don't send goods back without one.
  4. We will assess the goods, and where needed send them to the manufacturer for assessment. If they are faulty, we will repair, replace or refund them under our Terms of Sale and the Australian Consumer Law, and pay reasonable return freight.
  5. If no fault is found, or the problem was caused by misuse, damage, incorrect set-up or calibration, or storage outside the manufacturer's conditions, we will return the goods and may charge return freight and a reasonable assessment fee. We will tell you about any fee before we charge it.

Change of mind

We don't offer refunds or exchanges if you simply change your mind, including on special orders. Please check part numbers, sizes and specifications before you order, and ask us if you're unsure.

Refunds

Approved refunds are paid to the original payment method, or as a credit on your account, within 10 business days of us receiving and assessing the goods.

Sending goods back

  • Pack goods securely, ideally in the original packaging, and include your RA number.
  • Aerosols and other dangerous goods can't be posted by air. Contact us before returning them and we will arrange a suitable road service.
  • Use a tracked service. If returning faulty goods would cost you significantly, tell us and we will arrange collection.