Shipping and Delivery Policy

• In-stock items: dispatched within 2 business days.
• Special-order and imported items: lead time is shown on your quote, typically 2–6 weeks. We will keep you updated if a supplier or customs delay changes it.
• Back orders: if part of your order is out of stock, we will send what's available and ship the rest when it arrives, at no extra freight cost.
• Delivery dates are estimates and can't be guaranteed.

• We ship with Australia Post, Sendle, couriers and road freight, choosing the best service for the size, value and type of goods.
• Freight is quoted on your quote or invoice.
• You can use your own carrier account. Risk passes to you when we hand the goods to your carrier.

• Aerosol NDT chemicals (penetrants, developers, cleaners, magnetic particle inks) are Class 2.1 dangerous goods.
• They are packed and labelled to the Australian Dangerous Goods Code and sent by road only. They can't go by air, to PO boxes or parcel lockers, and some remote areas take longer.
• A dangerous goods surcharge may apply and will be shown on your quote.

• We deliver Australia-wide, including mine and plant sites.
• For site deliveries, give us a contact name, phone number and any site access or receiving requirements. We can't be responsible for delays caused by site access rules.
• Regional and remote deliveries take longer, especially for dangerous goods.

• You will receive tracking details once your order is dispatched.
• High-value instruments are sent with signature on delivery and transit cover.
• Risk passes to you on delivery, including where you choose authority to leave.

• Check your delivery on arrival. Report damage, shortages or wrong items within 2 business days if you can, and no later than 7 days.
• Keep the packaging and send photos of the damage and the packaging. We will lodge the carrier claim and repair, replace or refund the goods.
• If tracking shows delivered but you haven't received the goods, tell us within 7 days and we will investigate with the carrier.

We currently supply within Australia only. Overseas orders may be possible on request, at your cost, with you responsible for any import duties and taxes.